Terms and Conditions
Dear Customer,
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I. SUBJECT
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These general conditions of sale regulate the sale of products marketed by the Seller to consumer users and to users acting for purposes related to business activity.
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II. PURCHASE METHODS
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The purchase of products occurs by accessing the site and registering. For each product, a description containing the main characteristics of the same is available on the site. All information supporting the purchase is to be considered as simple generic information material.
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It is understood that the image accompanying the product description may not be perfectly representative of its characteristics, but may differ in color, size, and accessory products shown in the figure.
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In the event of non-acceptance of the order, the seller guarantees timely communication to the customer.
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III. PAYMENT METHODS
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All prices on the site are intended as prices to the public and, therefore, inclusive of VAT.
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In the case of purchase of goods with the payment method "credit card", at the same time as the conclusion of the online transaction, the reference banking institution will authorize only the commitment of the amount relating to the purchase made. The amount relating to the goods shipped, even partially, will actually be charged to the customer's credit card only upon delivery of the ordered material to the courier.
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For further information or to receive support you can contact the seller directly or the Customer Support team at the telephone number during the hours indicated.
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The goods will be sent only after the order has been accepted and the payment has been received.
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The seller reserves the right to request additional documents from the customer proving ownership of the credit card. In the absence of sending the documentation, the seller reserves the right not to accept the order.
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IV. DELIVERY METHODS
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For each order placed, the seller issues a sales document for the material shipped. For the issuance of the invoice, the information provided by the customer at the time of the order is valid. The customer can request a copy of the invoice or receipt within three months of issuance.
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Delivery costs are the responsibility of the customer and are indicated when placing the order.
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Any damage to the product or packaging or any discrepancy in the indications must be immediately reported to the courier by writing a WRITTEN RESERVATION OF CONTROL on the courier's proof of delivery. Once the courier's document has been signed, the customer will not be able to raise any objections regarding the external characteristics of the goods delivered.
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WITHDRAWAL
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The online customer acting as a consumer is granted the right to withdraw from the contract, as provided for by articles 64 – 67 of Legislative Decree no. 206/2005, known as the Consumer Code.
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Pursuant to and within the limits of art. 64 of the Consumer Code, the consumer has the right, within 14 calendar days of receiving the purchased products, to exercise the right of withdrawal, consisting in the possibility of returning the products received and obtaining a refund of the price paid, without penalty and without the need to specify the reason.
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This right applies to all products purchased online on this site, with the exception of audiovisual or computer software products delivered sealed and subsequently opened by the customer.
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The right of withdrawal lapses entirely if the returned product is not intact, for example due to the absence of integral elements of the product (accessories, cables, instruction manuals, etc.) or if the product has suffered damage for reasons other than transport from the Seller to the consumer, not previously reported.
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Each collection of intact packages must be carried out by the customer by writing “INTEGRAL PACKAGE, COLLECTION WITH RESERVATION OF CONTENT CHECK” on the accompanying document (art. 1698 Civil Code). Any anomaly must then be communicated within eight days using the following methods:
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by registered mail with return receipt to the following address:
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81030 Sant'Arpino, Campania, Italy
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Procedure for exercising the right of withdrawal
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To exercise the right of withdrawal, it is necessary to send, within 14 calendar days of receiving the purchased product, a communication in which the intention to withdraw from the purchase contract is clearly expressed.
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MetisseOfficial.it by Raffaela Pirozzi & C.
Via Alessandro Volta
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The communication can also be sent, within the same deadline, by telegram (to the address indicated above),
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The consumer must then arrange, using a courier of his choice, for the shipment of the product (if possible in the original packaging and, in any case, always carefully packaged) and complete with all accessories, instruction manuals and everything originally contained.
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Important Notes
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The transport costs and the responsibility of the goods during shipment, as required by law, are the responsibility of the consumer.
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If the withdrawal is partial (i.e. it concerns only a part of the products delivered in a single delivery), the refund of shipping costs incurred by the consumer for the delivery of the products at the time of purchase is excluded.
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Order Cancellation Request
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- The purchase order can be cancelled in full if, at the time of the cancellation request, the shipment of the product is still being prepared and, in any case, if the amount has not yet been collected; in this case, no cost will be charged to the customer. /wp:list-item
- If at the time of the request to cancel the purchase order the product has already been entrusted to the courier or, in any case, the amount has been collected, the consumer must exercise the right of withdrawal and return the goods to the Seller. /wp:list-item
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To this end, it is necessary to follow the procedures indicated above for exercising the right of withdrawal.
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LEGAL GUARANTEE
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- The products purchased are always accompanied by a legal guarantee that covers manufacturing and conformity defects (e.g. malfunctions, breakdowns and breakages resulting from normal use, defects in the goods) of the products themselves for 24 months from the date of delivery of the product. /wp:list-item
- The legal guarantee cannot be asserted by those who have purchased the products in the context of their business or professional activity, indicating their VAT number. /wp:list-item
- The legal guarantee gives the right to request from the seller: /wp:list-item
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or at the consumer's choice, the repair or replacement of the goods, free of charge, provided that the requested solution is not impossible or excessively expensive compared to the alternative, taking into account: the extent of any defect, the value of the product without defects and the possibility that the alternative can be implemented without causing significant inconvenience to the customer;
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or in the event that the repair or replacement is impossible, excessively expensive or is late or causes significant inconvenience to the customer and is not effective in solving the problem, the customer has the right to request a reduction in price or termination of the contract. In determining the amount of the reduction or the sum to be returned, the use of the goods must be taken into account. In any case, for minor defects for which it was not possible to proceed with the repair or replacement of the product, it will not be possible to proceed with termination of the contract.
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- The seller will repair or replace the product within a maximum of 60 days from delivery of the product to the point of sale, excluding the time required to procure spare parts that are not immediately available. /wp:list-item
- In order to enforce the guarantee, the customer must by law: /wp:list-item
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or keep and display the purchase receipt;
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or report the defect within two months of its discovery;
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APPLICABLE LAW
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The sales contract between the customer and the seller is deemed to be concluded in Italy and governed by Italian law. Unless otherwise established, Italian law applies.
